FAQ

Cedele Members

Login guide for Cedele Rewards Members:

Step 1: Please click here for Cedele Rewards Member login
Step 2: Enter your full ‘NRIC’ in the Username field.
Step 3: Enter your ‘Cedele Rewards Member account password’ in the Password field.
Step 4: Success! You can now earn rebates and start shopping!

This will be the new Cedele Market login page for all Cedele Rewards Members (even if you may have had an account in our previous version of Cedele Market).

Forget your password?

Please request for a reset of your password on our Cedele Rewards Portal here.

  1. Can I accumulate rebates when I make a purchase on www.cedelemarket.com.sg?
    Yes, please login with your existing username and password for your Cedele Member’s account at this link, you will be able to accumulate rebates for your future Cedele Market purchases unless otherwise stated. Do note that you will need to login before checking-out in the future to earn rebates.
  2. Can I redeem rebates and other Cedele Rewards Member privileges on www.cedelemarket.com.sg?
    For security purposes, redemption of rebates and other member privileges (e.g. birthday vouchers) are currently only available at our Cedele outlets.
  3. Why should I sign up as a Cedele Member?
    Enjoy attractive benefits and privileges both online and at Cedele outlets during your 2-year Membership. Check out our Cedele Rewards page for more details!
  4. Can I sign up for Cedele Membership online?
    Yes and we sincerely thank you for your support. Please go to here to sign up for our Cedele Rewards program! You will be able to start earning rebates from your purchases at www.cedelemarket.com.sg once you have been verified as a Cedele Member unless otherwise stated.

General

 If you previously already have a Cedele Market account (Non-Cedele Rewards Members):

Step 1: Please click here for the new login page.
Step 2: Enter the front part of your email before @ (Eg. your username will be ‘abc’ if your registered email for Cedele Market is [email protected]) in the Username Field
Step 3: Enter the contact number which you have registered previously on Cedele Market in the Password Field
Step 4: Success! You can now start shopping on cedelemarket.com.sg !

Forget your password?

Please request for a reset of your password here.

  1. I have just placed my order online, when is my order confirmed?
    Upon submitting your order, you will receive a confirmation email from The Bakery Depot Pte Ltd. For any assistance regarding your order, please email your queries to [email protected].
  2. Are the prices of the products on the website subjected to change?
    All products offered by us are subjected to occasional price changes but we will endeavor to keep prices affordable. You may like to sign up as a Cedele Member to enjoy additional savings when you shop on www.cedelemarket.com.sg.
  3. What happens if an item I have ordered online is out of stock or not available?
    We try to keep the items in our inventory in stock at all times. However, from time to time, due to an increased demand or an item being out of stock, the item you have ordered may not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instances, you will not be charged for the product.
  4. What happens if I receive a damaged item?
    Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by calling (65) 6922 9700 or emailing [email protected] Once notified about the damaged item, The Bakery Depot Pte Ltd will arrange an exchange or return credit for the damaged item depending on the extent of damage.
  5. Can I change or cancel my order?
    We are sorry to inform you that cancellations will not be allowed and any request for changes made 1 day before delivery will not be possible. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. This is because we would have allocated resources and ingredients to process your order(s) upon receiving it. If you require any assistance regarding your order, please kindly call (65) 6922 9700 or email us at [email protected] as early as possible.
  6. How many days ahead can I place my order?
    You may place your orders in advance but selected items may not be available or discontinued after a certain period. We will contact you should the situation arise to offer alternatives of a similar value.
  7. Will my delivery arrive during the specified delivery time stated and can I request for a specific delivery time?
    In most cases, delivery times will be within the 2-hour timeslot you selected. We will always strive to keep to the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, extra or reduced delivery numbers, and/or traffic flow issues. The Bakery Depot Pte Ltd will inform you of any changes via email or a telephone call.
    In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.
  8. Who can accept my delivery?
    Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of $20 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival.
  9. My question is not addressed in this FAQ, who should I contact?
    We will be happy to assist any concerns that you may have about www.cedelemarket.com.sg via email at [email protected]. Please expect a reply from us within 2 to 3 working days.

This FAQ will be constantly updated depending on the number of commonly asked questions we receive. Thank you for your support!

Last updated on 12th November 2016.